Frequently asked questions

What is Marathon Experience Design Lab?

 Marathon Experience Design Lab (MexLab) is an online institute dedicated to equipping individuals and organizations with the skills and knowledge needed to excel in Service Design, User Research, Design Thinking, and UX/UI. Our courses are designed to be practical, interactive, and industry-relevant, ensuring that learners can apply their knowledge in real-world scenarios

What makes Marathon Experience Design Lab different from other training institutes?

MexLab stands out by offering:
  • Industry-Led Learning – Our courses are designed and taught by experienced practitioners in the field.
  • Hands-On Approach – We emphasize real-world projects, case studies, and practical exercises.
  • Community & Mentorship – Learners join a network of professionals and gain mentorship from experts.
  • Flexible Learning – Our online platform allows learners to study at their own pace while engaging in live discussions and workshops.

Who can enroll in these courses?

MexLab courses are open to:
  • Professionals looking to upskill in Service Design, UX/UI, or Design Thinking.
  • Students & Recent Graduates who want to build a strong foundation in user-centered design.
  • Entrepreneurs & Business Leaders aiming to enhance customer experiences and innovation.
  • Career Changers transitioning into UX, research, or service design roles.

Are the courses online or in-person?

Online

Who will be teaching the courses? 

Our courses are taught by industry experts with years of experience in their fields.

What do I get at the end of the training?

Upon completing a MexLab course, you will receive:
  • A Certificate of Completion – Official recognition of your expertise in Service Design, UX/UI, User Research, or Design Thinking.
  • Practical Skills & Portfolio Projects – Hands-on experience with real-world projects to showcase in your portfolio.
  • Access to a Professional Network – Connection to a community of design practitioners, mentors, and peers.
  • Ongoing Learning Resources – Continued access to course materials, industry insights, and updates.

How can I stay updated on the latest news and events from Marathon Experience Design Lab?

Marathon Experience Design Lab participants and alumni are updated about new courses and events. You can also follow us on LinkedIn, Instagram and Facebook.

What courses do you offer?

We offer experience design courses including but not limited to
  • Service Design,
  • Design Thinking,
  • UX/UI design, and
  • Design Research.

How much do the courses cost?

Each course cost 40,000 Kenyan Shillings.

Do you have discounts?

Marathon Experience Design Lab offers discounts periodically. Follow our social media accounts for updates on discounts and other offerings.

Can I pay in installments?

No, we currently do not offer installment payment options. Full payment is required at the time of enrollment.

Are there prerequisites?

Most of our courses do not have strict prerequisites—beginners are welcome! However, some advanced courses may require foundational knowledge in design principles or prior experience in UX, research, or service design. Specific requirements will be listed in each course description.

When does enrollment start?

Enrollment is currently ongoing for the next cohort.

How do I sign up?

 You can sign up by selecting your preferred course on our website and inputting all the required information.

What happens after I register?

After registering, you will be contacted by email to complete your enrollment.

What if I have other questions?

For further enquires, please contact mexlab@marathonxp.com