Fundamentals of Service Design

Learn the basics of service design and how to apply them to your particular context. This course will cover service design methodologies, processes and tools.
Format

Online
Course

Starting date

June 30
2025

Duration


6 weeks

Price

KES
15,000

About the course

Learn the basics of service design and how to apply them to your particular context. This course will cover service design methodologies, processes and tools.

Practical approach

Our training is designed to provide the skills in a practical approach. Our participants' success is our best asset in showing the quality of our training.

Globally oriented

Knowledge earned and hands-on activities allow our participants to immediately join the workforce and start offering their services around the globe.

For your career

Whether you are exploring a new career, want to boost your career within the company you are working or gather new skills to transition into a different field, our courses will help you achieve your goals.

Skills you will gain

  • Design Thinking
  • Service Prototyping
  • Service Blueprinting
  • Customer Journey Mapping

What you will learn

By downloading this free guide you will learn to:

    • What service design is and its frameworks
    • How to understand user needs and create better services
    • Mapping services; journey mapping, service blueprinting, value proposition mapping, etc.
    • How to prototype services and the different service prototypes
    • Service testing techniques and how to iterate using feedback
    • Building a service design portfolio project

Course Lessons